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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 305 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.True or false: “dirty hands with food” is good customer service. (a) False (b) True
  2. 2.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) rude replies (d) greeting with a smile
  3. 3.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  4. 4.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
  5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
  6. 6.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
  7. 7.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  8. 8.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  9. 9.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  10. 10.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  11. 11.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) fixing mistakes quickly (d) ignoring a customer
  12. 12.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
  13. 13.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
  14. 14.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) a tidy stall table (d) rude replies
  15. 15.🔍 Which is the odd one out? (a) serving friends first (b) arguing with a buyer (c) listening to complaints (d) counting change wrongly
  16. 16.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) rude replies (d) arguing with a buyer
  17. 17.True or false: “a clear price board” is poor customer service. (a) True (b) False
  18. 18.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
  19. 19.True or false: “listening to complaints” is poor customer service. (a) False (b) True
  20. 20.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
  21. 21.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) sorry for a long wait (d) saying thank you
  22. 22.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
  23. 23.True or false: “listening to complaints” is good customer service. (a) False (b) True
  24. 24.True or false: “ignoring a customer” is good customer service. (a) True (b) False
  25. 25.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) a clear price board (d) hiding the prices
  26. 26.True or false: “hiding the prices” is good customer service. (a) False (b) True
  27. 27.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  28. 28.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
  29. 29.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
  30. 30.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) sorry for a long wait (d) ignoring a customer
  31. 31.Which of these is good customer service? (a) hiding the prices (b) a tidy stall table (c) arguing with a buyer (d) a sticky, messy table
  32. 32.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) fixing mistakes quickly (d) hiding the prices
  33. 33.True or false: “rude replies” is good customer service. (a) False (b) True
  34. 34.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
  35. 35.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  36. 36.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) giving correct change (d) rude replies
  37. 37.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  38. 38.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) listening to complaints (d) a sticky, messy table
  39. 39.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
  40. 40.True or false: “chatting on the phone” is poor customer service. (a) True (b) False

Answer key

  1. False
  2. greeting with a smile
  3. good service
  4. poor service
  5. say sorry, add sugar
  6. False
  7. good service
  8. good service
  9. poor service
  10. good service
  11. fixing mistakes quickly
  12. good service
  13. good service
  14. rude replies
  15. listening to complaints
  16. saying thank you
  17. False
  18. False
  19. False
  20. False
  21. counting change wrongly
  22. thank them and note it
  23. True
  24. False
  25. hiding the prices
  26. False
  27. good service
  28. give it back, say sorry
  29. buyers come back
  30. sorry for a long wait
  31. a tidy stall table
  32. fixing mistakes quickly
  33. False
  34. True
  35. poor service
  36. giving correct change
  37. poor service
  38. a sticky, messy table
  39. True
  40. True

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