Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 306 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) saying thank you (b) a clear price board (c) ignoring a customer (d) fixing mistakes quickly
2. 2.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
3. 3.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
4. 4.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) saying thank you (d) rude replies
5. 5.🔍 Which is the odd one out? (a) chatting on the phone (b) listening to complaints (c) giving correct change (d) fixing mistakes quickly
6. 6.🔍 Which is the odd one out? (a) serving friends first (b) clean, covered food (c) greeting with a smile (d) giving correct change
7. 7.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
8. 8.Which of these is poor customer service? (a) a sticky, messy table (b) a clear price board (c) sorry for a long wait (d) a tidy stall table
9. 9.True or false: “hiding the prices” is poor customer service. (a) False (b) True
10. 10.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
11. 11.True or false: “giving correct change” is poor customer service. (a) False (b) True
12. 12.True or false: “dirty hands with food” is good customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
14. 14.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) dirty hands with food (d) greeting with a smile
15. 15.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) a clear price board (d) greeting with a smile
16. 16.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
17. 17.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) serving friends first (d) greeting with a smile
18. 18.Which of these is good customer service? (a) clean, covered food (b) rude replies (c) a sticky, messy table (d) hiding the prices
19. 19.Which of these is poor customer service? (a) listening to complaints (b) dirty hands with food (c) sorry for a long wait (d) a clear price board
20. 20.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
22. 22.Which of these is good customer service? (a) dirty hands with food (b) a tidy stall table (c) ignoring a customer (d) chatting on the phone
23. 23.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) saying thank you (d) counting change wrongly
24. 24.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) rude replies (d) saying thank you
25. 25.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) fixing mistakes quickly (d) a sticky, messy table
26. 26.True or false: “listening to complaints” is poor customer service. (a) False (b) True
27. 27.True or false: “serving friends first” is poor customer service. (a) True (b) False
28. 28.Which of these is good customer service? (a) ignoring a customer (b) giving correct change (c) rude replies (d) a sticky, messy table
29. 29.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
31. 31.Which of these is good customer service? (a) counting change wrongly (b) saying thank you (c) hiding the prices (d) chatting on the phone
32. 32.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
34. 34.🔍 Which is the odd one out? (a) dirty hands with food (b) listening to complaints (c) serving friends first (d) ignoring a customer
35. 35.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) dirty hands with food (d) fixing mistakes quickly
36. 36.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
37. 37.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) clean, covered food (d) hiding the prices
38. 38.True or false: “a clear price board” is poor customer service. (a) False (b) True
39. 39.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
40. 40.True or false: “sorry for a long wait” is good customer service. (a) False (b) True

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