Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 307 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “listening to complaints” is good customer service. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) arguing with a buyer (d) listening to complaints
3. 3.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
4. 4.True or false: “rude replies” is poor customer service. (a) False (b) True
5. 5.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) sorry for a long wait (d) a sticky, messy table
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
7. 7.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) hiding the prices (d) saying thank you
8. 8.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
9. 9.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
10. 10.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) a clear price board (d) serving friends first
11. 11.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) saying thank you (d) ignoring a customer
12. 12.True or false: “hiding the prices” is good customer service. (a) True (b) False
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
14. 14.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) serving friends first (d) sorry for a long wait
15. 15.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
16. 16.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) rude replies (d) clean, covered food
17. 17.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
19. 19.Which of these is good customer service? (a) greeting with a smile (b) ignoring a customer (c) arguing with a buyer (d) serving friends first
20. 20.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) a sticky, messy table (b) a tidy stall table (c) ignoring a customer (d) chatting on the phone
23. 23.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
24. 24.Which of these is poor customer service? (a) greeting with a smile (b) arguing with a buyer (c) a clear price board (d) sorry for a long wait
25. 25.🔍 Which is the odd one out? (a) saying thank you (b) hiding the prices (c) giving correct change (d) fixing mistakes quickly
26. 26.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) clean, covered food (d) chatting on the phone
27. 27.Which of these is poor customer service? (a) a clear price board (b) counting change wrongly (c) fixing mistakes quickly (d) greeting with a smile
28. 28.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
29. 29.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) dirty hands with food (d) fixing mistakes quickly
30. 30.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
31. 31.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) giving correct change (d) ignoring a customer
32. 32.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) fixing mistakes quickly (d) ignoring a customer
33. 33.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) giving correct change (d) a tidy stall table
34. 34.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) serving friends first (d) dirty hands with food
35. 35.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) hiding the prices (d) ignoring a customer
39. 39.True or false: “clean, covered food” is poor customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) dirty hands with food (d) clean, covered food

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