Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 308 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) dirty hands with food (d) clean, covered food
2. 2.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
3. 3.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) rude replies (d) fixing mistakes quickly
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) a tidy stall table (d) counting change wrongly
5. 5.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
7. 7.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
8. 8.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
10. 10.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) sorry for a long wait (d) counting change wrongly
11. 11.Which of these is good customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) rude replies (d) serving friends first
12. 12.True or false: “rude replies” is good customer service. (a) False (b) True
13. 13.True or false: “hiding the prices” is good customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) counting change wrongly (d) rude replies
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) clean, covered food (d) fixing mistakes quickly
16. 16.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
17. 17.Which of these is poor customer service? (a) counting change wrongly (b) a clear price board (c) saying thank you (d) sorry for a long wait
18. 18.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
20. 20.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
21. 21.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) clean, covered food (d) arguing with a buyer
22. 22.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
23. 23.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
25. 25.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
26. 26.True or false: “serving friends first” is good customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) serving friends first (d) fixing mistakes quickly
28. 28.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) serving friends first (d) chatting on the phone
29. 29.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
30. 30.True or false: “saying thank you” is good customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) ignoring a customer (d) greeting with a smile
32. 32.Which of these is good customer service? (a) saying thank you (b) chatting on the phone (c) hiding the prices (d) counting change wrongly
33. 33.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
35. 35.Which of these is poor customer service? (a) a sticky, messy table (b) clean, covered food (c) a tidy stall table (d) greeting with a smile
36. 36.True or false: “giving correct change” is good customer service. (a) True (b) False
37. 37.True or false: “hiding the prices” is poor customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) dirty hands with food (d) serving friends first
39. 39.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) greeting with a smile (d) hiding the prices
40. 40.True or false: “greeting with a smile” is poor customer service. (a) False (b) True

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids