Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 309 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
2. 2.🔍 Which is the odd one out? (a) chatting on the phone (b) a sticky, messy table (c) a tidy stall table (d) arguing with a buyer
3. 3.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) giving correct change (d) ignoring a customer
4. 4.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
5. 5.🔍 Which is the odd one out? (a) a sticky, messy table (b) sorry for a long wait (c) ignoring a customer (d) serving friends first
6. 6.Which of these is poor customer service? (a) giving correct change (b) hiding the prices (c) fixing mistakes quickly (d) a tidy stall table
7. 7.🔍 Which is the odd one out? (a) dirty hands with food (b) saying thank you (c) arguing with a buyer (d) rude replies
8. 8.True or false: “hiding the prices” is poor customer service. (a) True (b) False
9. 9.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) serving friends first (d) saying thank you
10. 10.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
11. 11.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
13. 13.True or false: “greeting with a smile” is good customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) a sticky, messy table (d) ignoring a customer
15. 15.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
16. 16.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
17. 17.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
19. 19.True or false: “a tidy stall table” is good customer service. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) saying thank you (d) a sticky, messy table
21. 21.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
22. 22.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) listening to complaints (d) counting change wrongly
23. 23.Which of these is poor customer service? (a) giving correct change (b) rude replies (c) greeting with a smile (d) clean, covered food
24. 24.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
25. 25.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
26. 26.True or false: “giving correct change” is poor customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) fixing mistakes quickly (d) sorry for a long wait
29. 29.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) clean, covered food (d) arguing with a buyer
30. 30.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
31. 31.Which of these is poor customer service? (a) saying thank you (b) a sticky, messy table (c) listening to complaints (d) giving correct change
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) listening to complaints (d) chatting on the phone
33. 33.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) clean, covered food (d) chatting on the phone
34. 34.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) greeting with a smile (d) dirty hands with food
35. 35.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) sorry for a long wait (d) listening to complaints
36. 36.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
37. 37.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) a tidy stall table (d) chatting on the phone
38. 38.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) serving friends first (d) sorry for a long wait
39. 39.Which of these is good customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) a sticky, messy table (d) ignoring a customer
40. 40.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service

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