Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 310 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
2. 2.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
3. 3.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) ignoring a customer (d) saying thank you
4. 4.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
6. 6.Which of these is poor customer service? (a) clean, covered food (b) ignoring a customer (c) greeting with a smile (d) listening to complaints
7. 7.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) ignoring a customer (d) giving correct change
8. 8.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
11. 11.Which of these is poor customer service? (a) sorry for a long wait (b) a tidy stall table (c) dirty hands with food (d) giving correct change
12. 12.🔍 Which is the odd one out? (a) chatting on the phone (b) greeting with a smile (c) a tidy stall table (d) sorry for a long wait
13. 13.Which of these is good customer service? (a) clean, covered food (b) ignoring a customer (c) rude replies (d) hiding the prices
14. 14.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
16. 16.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
17. 17.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
18. 18.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
19. 19.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) fixing mistakes quickly (d) ignoring a customer
20. 20.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
21. 21.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) greeting with a smile (d) counting change wrongly
22. 22.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
23. 23.Which of these is good customer service? (a) rude replies (b) serving friends first (c) ignoring a customer (d) fixing mistakes quickly
24. 24.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
25. 25.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) a tidy stall table (d) a sticky, messy table
26. 26.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
27. 27.True or false: “chatting on the phone” is good customer service. (a) True (b) False
28. 28.True or false: “hiding the prices” is good customer service. (a) True (b) False
29. 29.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) a sticky, messy table (d) a clear price board
30. 30.True or false: “giving correct change” is poor customer service. (a) True (b) False
31. 31.True or false: “giving correct change” is good customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) hiding the prices (b) fixing mistakes quickly (c) rude replies (d) chatting on the phone
33. 33.Which of these is poor customer service? (a) fixing mistakes quickly (b) serving friends first (c) a tidy stall table (d) giving correct change
34. 34.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) greeting with a smile (d) hiding the prices
35. 35.True or false: “counting change wrongly” is good customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) dirty hands with food (d) fixing mistakes quickly
37. 37.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
38. 38.True or false: “dirty hands with food” is good customer service. (a) True (b) False
39. 39.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) saying thank you (d) hiding the prices
40. 40.True or false: “saying thank you” is good customer service. (a) False (b) True

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