Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 32 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
4. 4.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
5. 5.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
7. 7.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
8. 8.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
9. 9.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) serving friends first (d) clean, covered food
10. 10.True or false: “saying thank you” is poor customer service. (a) True (b) False
11. 11.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
12. 12.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
14. 14.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) serving friends first (d) fixing mistakes quickly
15. 15.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
17. 17.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
18. 18.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
19. 19.Which of these is poor customer service? (a) a sticky, messy table (b) listening to complaints (c) sorry for a long wait (d) giving correct change
20. 20.Which of these is good customer service? (a) greeting with a smile (b) hiding the prices (c) a sticky, messy table (d) serving friends first
21. 21.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) saying thank you (d) arguing with a buyer
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
23. 23.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) saying thank you (d) serving friends first
24. 24.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) ignoring a customer (d) saying thank you
26. 26.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) a sticky, messy table (d) giving correct change
27. 27.Which of these is poor customer service? (a) chatting on the phone (b) listening to complaints (c) sorry for a long wait (d) a tidy stall table
28. 28.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) giving correct change (d) counting change wrongly
29. 29.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) listening to complaints (d) counting change wrongly
30. 30.True or false: “serving friends first” is good customer service. (a) True (b) False
31. 31.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
32. 32.True or false: “listening to complaints” is good customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
34. 34.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
35. 35.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) giving correct change (d) hiding the prices
36. 36.True or false: “rude replies” is poor customer service. (a) True (b) False
37. 37.Which of these is poor customer service? (a) greeting with a smile (b) dirty hands with food (c) sorry for a long wait (d) clean, covered food
38. 38.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) ignoring a customer (d) clean, covered food
39. 39.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
40. 40.Which of these is poor customer service? (a) ignoring a customer (b) clean, covered food (c) sorry for a long wait (d) greeting with a smile

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