Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 311 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) arguing with a buyer (d) fixing mistakes quickly
2. 2.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
5. 5.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
6. 6.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) greeting with a smile (d) hiding the prices
7. 7.Which of these is good customer service? (a) giving correct change (b) arguing with a buyer (c) rude replies (d) chatting on the phone
8. 8.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) saying thank you (d) counting change wrongly
9. 9.Which of these is good customer service? (a) arguing with a buyer (b) clean, covered food (c) serving friends first (d) a sticky, messy table
10. 10.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) sorry for a long wait (d) serving friends first
11. 11.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) a clear price board (d) giving correct change
12. 12.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
13. 13.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
14. 14.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
15. 15.Which of these is poor customer service? (a) ignoring a customer (b) a tidy stall table (c) clean, covered food (d) a clear price board
16. 16.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
17. 17.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
18. 18.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) ignoring a customer (d) fixing mistakes quickly
19. 19.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) arguing with a buyer (d) a tidy stall table
20. 20.True or false: “clean, covered food” is poor customer service. (a) False (b) True
21. 21.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) saying thank you (d) counting change wrongly
22. 22.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) counting change wrongly (d) hiding the prices
23. 23.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) listening to complaints (d) a sticky, messy table
24. 24.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
25. 25.True or false: “dirty hands with food” is good customer service. (a) True (b) False
26. 26.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) serving friends first (d) sorry for a long wait
28. 28.🔍 Which is the odd one out? (a) hiding the prices (b) serving friends first (c) saying thank you (d) dirty hands with food
29. 29.🔍 Which is the odd one out? (a) a clear price board (b) counting change wrongly (c) a sticky, messy table (d) arguing with a buyer
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) rude replies (d) listening to complaints
31. 31.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) giving correct change (d) arguing with a buyer
32. 32.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
33. 33.True or false: “rude replies” is good customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) a tidy stall table (b) a sticky, messy table (c) greeting with a smile (d) giving correct change
35. 35.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
36. 36.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
37. 37.True or false: “serving friends first” is good customer service. (a) False (b) True
38. 38.Which of these is poor customer service? (a) greeting with a smile (b) serving friends first (c) listening to complaints (d) giving correct change
39. 39.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
40. 40.Which of these is poor customer service? (a) arguing with a buyer (b) giving correct change (c) listening to complaints (d) greeting with a smile

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