Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 312 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
2. 2.Which of these is good customer service? (a) giving correct change (b) hiding the prices (c) serving friends first (d) dirty hands with food
3. 3.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) fixing mistakes quickly (d) serving friends first
4. 4.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
5. 5.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
6. 6.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) dirty hands with food (d) a tidy stall table
7. 7.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
8. 8.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
10. 10.Which of these is good customer service? (a) greeting with a smile (b) a sticky, messy table (c) serving friends first (d) chatting on the phone
11. 11.True or false: “clean, covered food” is good customer service. (a) False (b) True
12. 12.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
13. 13.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
14. 14.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) a tidy stall table (b) chatting on the phone (c) listening to complaints (d) giving correct change
17. 17.Which of these is poor customer service? (a) giving correct change (b) rude replies (c) saying thank you (d) a tidy stall table
18. 18.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) counting change wrongly (d) dirty hands with food
20. 20.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
21. 21.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
22. 22.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
24. 24.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
25. 25.True or false: “a clear price board” is poor customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) hiding the prices (d) arguing with a buyer
29. 29.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) rude replies (d) serving friends first
30. 30.Which of these is poor customer service? (a) greeting with a smile (b) hiding the prices (c) fixing mistakes quickly (d) a clear price board
31. 31.Which of these is poor customer service? (a) chatting on the phone (b) listening to complaints (c) sorry for a long wait (d) fixing mistakes quickly
32. 32.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) giving correct change (b) dirty hands with food (c) rude replies (d) serving friends first
34. 34.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
35. 35.Which of these is poor customer service? (a) a clear price board (b) a sticky, messy table (c) giving correct change (d) sorry for a long wait
36. 36.True or false: “listening to complaints” is poor customer service. (a) False (b) True
37. 37.True or false: “greeting with a smile” is good customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) counting change wrongly (d) saying thank you
39. 39.True or false: “saying thank you” is good customer service. (a) True (b) False
40. 40.Which of these is good customer service? (a) dirty hands with food (b) listening to complaints (c) chatting on the phone (d) a sticky, messy table

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