Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 313 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
2. 2.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
3. 3.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) saying thank you (d) sorry for a long wait
4. 4.Which of these is good customer service? (a) greeting with a smile (b) ignoring a customer (c) arguing with a buyer (d) counting change wrongly
5. 5.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
6. 6.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) sorry for a long wait (d) counting change wrongly
7. 7.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) dirty hands with food (d) sorry for a long wait
8. 8.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) serving friends first (d) greeting with a smile
9. 9.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) hiding the prices (c) saying thank you (d) greeting with a smile
10. 10.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) chatting on the phone (d) saying thank you
11. 11.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) greeting with a smile (d) rude replies
12. 12.True or false: “dirty hands with food” is good customer service. (a) True (b) False
13. 13.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
14. 14.🔍 Which is the odd one out? (a) a tidy stall table (b) chatting on the phone (c) a sticky, messy table (d) rude replies
15. 15.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) hiding the prices (d) greeting with a smile
16. 16.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) saying thank you (d) a sticky, messy table
18. 18.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
20. 20.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) fixing mistakes quickly (d) serving friends first
21. 21.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) giving correct change (d) ignoring a customer
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
23. 23.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) dirty hands with food (d) giving correct change
24. 24.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) greeting with a smile (d) dirty hands with food
25. 25.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
28. 28.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) rude replies (d) a clear price board
29. 29.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
30. 30.True or false: “listening to complaints” is poor customer service. (a) False (b) True
31. 31.True or false: “counting change wrongly” is good customer service. (a) True (b) False
32. 32.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
34. 34.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
35. 35.True or false: “rude replies” is good customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) fixing mistakes quickly (d) counting change wrongly
38. 38.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) greeting with a smile (d) a sticky, messy table
39. 39.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
40. 40.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) clean, covered food (d) rude replies

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