Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 314 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) saying thank you (b) dirty hands with food (c) listening to complaints (d) giving correct change
2. 2.🔍 Which is the odd one out? (a) hiding the prices (b) serving friends first (c) rude replies (d) clean, covered food
3. 3.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
5. 5.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
6. 6.Which of these is poor customer service? (a) clean, covered food (b) hiding the prices (c) listening to complaints (d) giving correct change
7. 7.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) chatting on the phone (d) saying thank you
8. 8.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) sorry for a long wait (d) rude replies
9. 9.Which of these is good customer service? (a) fixing mistakes quickly (b) ignoring a customer (c) chatting on the phone (d) rude replies
10. 10.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
11. 11.True or false: “clean, covered food” is good customer service. (a) True (b) False
12. 12.Which of these is good customer service? (a) a sticky, messy table (b) giving correct change (c) ignoring a customer (d) dirty hands with food
13. 13.Which of these is good customer service? (a) dirty hands with food (b) greeting with a smile (c) counting change wrongly (d) serving friends first
14. 14.True or false: “rude replies” is poor customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
16. 16.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) a sticky, messy table (d) arguing with a buyer
17. 17.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) counting change wrongly (d) a sticky, messy table
18. 18.Which of these is poor customer service? (a) saying thank you (b) rude replies (c) sorry for a long wait (d) a tidy stall table
19. 19.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
23. 23.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
24. 24.Which of these is good customer service? (a) hiding the prices (b) saying thank you (c) ignoring a customer (d) dirty hands with food
25. 25.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
26. 26.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
27. 27.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) listening to complaints (d) serving friends first
28. 28.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) a sticky, messy table (d) greeting with a smile
29. 29.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) a sticky, messy table (d) chatting on the phone
31. 31.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
32. 32.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) a clear price board (d) saying thank you
35. 35.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) hiding the prices (d) a tidy stall table
36. 36.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) clean, covered food (d) ignoring a customer
37. 37.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) giving correct change (d) a tidy stall table
38. 38.Which of these is good customer service? (a) listening to complaints (b) a sticky, messy table (c) hiding the prices (d) dirty hands with food
39. 39.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) rude replies (d) saying thank you
40. 40.True or false: “saying thank you” is poor customer service. (a) True (b) False

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