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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 315 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
  2. 2.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  3. 3.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  4. 4.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) a sticky, messy table (d) serving friends first
  5. 5.Which of these is poor customer service? (a) counting change wrongly (b) greeting with a smile (c) giving correct change (d) listening to complaints
  6. 6.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
  7. 7.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
  8. 8.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) arguing with a buyer (d) giving correct change
  9. 9.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) saying thank you (d) chatting on the phone
  10. 10.True or false: “giving correct change” is good customer service. (a) True (b) False
  11. 11.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  12. 12.True or false: “serving friends first” is poor customer service. (a) True (b) False
  13. 13.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
  14. 14.True or false: “saying thank you” is poor customer service. (a) True (b) False
  15. 15.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
  16. 16.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
  17. 17.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  18. 18.True or false: “ignoring a customer” is good customer service. (a) False (b) True
  19. 19.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  20. 20.True or false: “a clear price board” is good customer service. (a) True (b) False
  21. 21.Which of these is poor customer service? (a) hiding the prices (b) fixing mistakes quickly (c) a clear price board (d) giving correct change
  22. 22.Which of these is poor customer service? (a) clean, covered food (b) chatting on the phone (c) saying thank you (d) a clear price board
  23. 23.🔍 Which is the odd one out? (a) arguing with a buyer (b) listening to complaints (c) counting change wrongly (d) chatting on the phone
  24. 24.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) a tidy stall table (d) saying thank you
  25. 25.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
  26. 26.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) listening to complaints (d) dirty hands with food
  27. 27.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
  28. 28.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
  29. 29.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  30. 30.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) a tidy stall table (d) serving friends first
  31. 31.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) serving friends first (d) a tidy stall table
  32. 32.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
  33. 33.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
  34. 34.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  35. 35.True or false: “greeting with a smile” is good customer service. (a) False (b) True
  36. 36.True or false: “hiding the prices” is good customer service. (a) True (b) False
  37. 37.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) clean, covered food (d) a clear price board
  38. 38.🔍 Which is the odd one out? (a) saying thank you (b) dirty hands with food (c) a tidy stall table (d) clean, covered food
  39. 39.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
  40. 40.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) a clear price board (d) dirty hands with food

Answer key

  1. poor service
  2. good service
  3. poor service
  4. clean, covered food
  5. counting change wrongly
  6. False
  7. thank them and note it
  8. arguing with a buyer
  9. saying thank you
  10. True
  11. good service
  12. True
  13. good service
  14. False
  15. False
  16. serve them in turn
  17. poor service
  18. False
  19. poor service
  20. True
  21. hiding the prices
  22. chatting on the phone
  23. listening to complaints
  24. counting change wrongly
  25. poor service
  26. dirty hands with food
  27. False
  28. say sorry, add sugar
  29. poor service
  30. serving friends first
  31. a tidy stall table
  32. True
  33. buyers come back
  34. poor service
  35. True
  36. False
  37. arguing with a buyer
  38. dirty hands with food
  39. True
  40. a clear price board

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