Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 316 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) counting change wrongly (d) listening to complaints
2. 2.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
4. 4.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
5. 5.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
6. 6.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) a sticky, messy table (d) serving friends first
7. 7.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
8. 8.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
9. 9.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
10. 10.Which of these is good customer service? (a) listening to complaints (b) ignoring a customer (c) dirty hands with food (d) hiding the prices
11. 11.True or false: “saying thank you” is good customer service. (a) False (b) True
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
13. 13.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) rude replies (d) listening to complaints
14. 14.True or false: “saying thank you” is poor customer service. (a) True (b) False
15. 15.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) hiding the prices (d) greeting with a smile
16. 16.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
18. 18.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
20. 20.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) serving friends first (d) a tidy stall table
21. 21.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
22. 22.Which of these is poor customer service? (a) arguing with a buyer (b) a clear price board (c) a tidy stall table (d) giving correct change
23. 23.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) a tidy stall table (d) chatting on the phone
24. 24.🔍 Which is the odd one out? (a) rude replies (b) a clear price board (c) a sticky, messy table (d) ignoring a customer
25. 25.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) saying thank you (d) giving correct change
26. 26.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
27. 27.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
28. 28.Which of these is poor customer service? (a) ignoring a customer (b) saying thank you (c) listening to complaints (d) greeting with a smile
29. 29.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) serving friends first (b) sorry for a long wait (c) clean, covered food (d) listening to complaints
31. 31.True or false: “greeting with a smile” is good customer service. (a) False (b) True
32. 32.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
33. 33.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) rude replies (d) a clear price board
34. 34.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) saying thank you (d) a sticky, messy table
35. 35.True or false: “serving friends first” is good customer service. (a) False (b) True
36. 36.True or false: “a tidy stall table” is good customer service. (a) False (b) True
37. 37.Which of these is good customer service? (a) sorry for a long wait (b) chatting on the phone (c) hiding the prices (d) rude replies
38. 38.True or false: “counting change wrongly” is good customer service. (a) True (b) False
39. 39.True or false: “chatting on the phone” is good customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) counting change wrongly (d) a sticky, messy table

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