Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 317 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
2. 2.🔍 Which is the odd one out? (a) a sticky, messy table (b) a clear price board (c) listening to complaints (d) fixing mistakes quickly
3. 3.Which of these is good customer service? (a) a sticky, messy table (b) greeting with a smile (c) dirty hands with food (d) arguing with a buyer
4. 4.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
5. 5.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) fixing mistakes quickly (d) rude replies
6. 6.Which of these is good customer service? (a) saying thank you (b) dirty hands with food (c) rude replies (d) ignoring a customer
7. 7.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) arguing with a buyer (d) fixing mistakes quickly
8. 8.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) greeting with a smile (d) dirty hands with food
9. 9.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) arguing with a buyer (c) a clear price board (d) listening to complaints
10. 10.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
11. 11.Which of these is good customer service? (a) chatting on the phone (b) a clear price board (c) dirty hands with food (d) a sticky, messy table
12. 12.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
13. 13.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) a sticky, messy table (b) giving correct change (c) ignoring a customer (d) arguing with a buyer
15. 15.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) dirty hands with food (d) sorry for a long wait
16. 16.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
17. 17.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) giving correct change (d) a tidy stall table
18. 18.Which of these is good customer service? (a) a tidy stall table (b) chatting on the phone (c) serving friends first (d) rude replies
19. 19.True or false: “serving friends first” is poor customer service. (a) True (b) False
20. 20.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
22. 22.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
23. 23.True or false: “giving correct change” is good customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) ignoring a customer (d) dirty hands with food
25. 25.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) greeting with a smile (d) counting change wrongly
26. 26.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) listening to complaints (d) rude replies
27. 27.True or false: “counting change wrongly” is good customer service. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) saying thank you (d) hiding the prices
29. 29.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) counting change wrongly (d) clean, covered food
30. 30.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
31. 31.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) dirty hands with food (d) fixing mistakes quickly
32. 32.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) dirty hands with food (d) sorry for a long wait
33. 33.True or false: “rude replies” is poor customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) rude replies (b) a clear price board (c) serving friends first (d) arguing with a buyer
35. 35.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) giving correct change (d) ignoring a customer
36. 36.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) counting change wrongly (d) giving correct change
37. 37.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) sorry for a long wait (c) rude replies (d) a tidy stall table
39. 39.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service

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