Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 318 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
2. 2.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
5. 5.True or false: “listening to complaints” is poor customer service. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) saying thank you (d) greeting with a smile
7. 7.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
8. 8.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) arguing with a buyer (d) greeting with a smile
9. 9.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
10. 10.Which of these is good customer service? (a) fixing mistakes quickly (b) hiding the prices (c) chatting on the phone (d) ignoring a customer
11. 11.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
13. 13.Which of these is good customer service? (a) listening to complaints (b) ignoring a customer (c) chatting on the phone (d) hiding the prices
14. 14.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
15. 15.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
16. 16.🔍 Which is the odd one out? (a) hiding the prices (b) serving friends first (c) sorry for a long wait (d) a sticky, messy table
17. 17.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) dirty hands with food (d) a clear price board
18. 18.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) ignoring a customer (d) fixing mistakes quickly
19. 19.🔍 Which is the odd one out? (a) a clear price board (b) serving friends first (c) counting change wrongly (d) rude replies
20. 20.True or false: “clean, covered food” is good customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) clean, covered food (d) rude replies
22. 22.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) saying thank you (d) counting change wrongly
23. 23.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) arguing with a buyer (d) fixing mistakes quickly
24. 24.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
25. 25.True or false: “rude replies” is poor customer service. (a) False (b) True
26. 26.True or false: “giving correct change” is good customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) hiding the prices (d) listening to complaints
29. 29.True or false: “listening to complaints” is good customer service. (a) False (b) True
30. 30.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
31. 31.Which of these is poor customer service? (a) a tidy stall table (b) counting change wrongly (c) fixing mistakes quickly (d) giving correct change
32. 32.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) a tidy stall table (d) dirty hands with food
33. 33.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
34. 34.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
36. 36.🔍 Which is the odd one out? (a) dirty hands with food (b) clean, covered food (c) counting change wrongly (d) a sticky, messy table
37. 37.Which of these is poor customer service? (a) a tidy stall table (b) a clear price board (c) fixing mistakes quickly (d) serving friends first
38. 38.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) counting change wrongly (d) clean, covered food
39. 39.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
40. 40.True or false: “counting change wrongly” is poor customer service. (a) False (b) True

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