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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 319 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) fixing mistakes quickly (d) a clear price board
  2. 2.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) giving correct change (d) serving friends first
  3. 3.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) fixing mistakes quickly (d) ignoring a customer
  4. 4.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) fixing mistakes quickly (d) giving correct change
  5. 5.Which of these is good customer service? (a) serving friends first (b) fixing mistakes quickly (c) ignoring a customer (d) rude replies
  6. 6.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) counting change wrongly (d) a clear price board
  7. 7.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
  8. 8.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) hiding the prices (d) arguing with a buyer
  9. 9.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) clean, covered food (d) serving friends first
  10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
  11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
  12. 12.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  13. 13.True or false: “saying thank you” is poor customer service. (a) False (b) True
  14. 14.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
  15. 15.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  16. 16.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  17. 17.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) hiding the prices (d) giving correct change
  18. 18.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
  19. 19.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  20. 20.True or false: “dirty hands with food” is good customer service. (a) False (b) True
  21. 21.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
  22. 22.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
  23. 23.True or false: “clean, covered food” is poor customer service. (a) True (b) False
  24. 24.True or false: “hiding the prices” is poor customer service. (a) False (b) True
  25. 25.True or false: “clean, covered food” is good customer service. (a) True (b) False
  26. 26.Which of these is poor customer service? (a) fixing mistakes quickly (b) ignoring a customer (c) sorry for a long wait (d) listening to complaints
  27. 27.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
  28. 28.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
  29. 29.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  30. 30.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
  31. 31.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
  32. 32.True or false: “listening to complaints” is poor customer service. (a) True (b) False
  33. 33.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
  34. 34.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) ignoring a customer (d) arguing with a buyer
  35. 35.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  36. 36.True or false: “counting change wrongly” is good customer service. (a) False (b) True
  37. 37.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  38. 38.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
  39. 39.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) giving correct change (d) dirty hands with food
  40. 40.True or false: “hiding the prices” is good customer service. (a) False (b) True

Answer key

  1. rude replies
  2. serving friends first
  3. ignoring a customer
  4. a sticky, messy table
  5. fixing mistakes quickly
  6. counting change wrongly
  7. True
  8. giving correct change
  9. clean, covered food
  10. say sorry, add sugar
  11. give it back, say sorry
  12. poor service
  13. False
  14. False
  15. good service
  16. poor service
  17. giving correct change
  18. True
  19. good service
  20. False
  21. True
  22. thank them and note it
  23. False
  24. True
  25. True
  26. ignoring a customer
  27. serve them in turn
  28. True
  29. good service
  30. buyers come back
  31. True
  32. False
  33. poor service
  34. greeting with a smile
  35. good service
  36. False
  37. poor service
  38. True
  39. dirty hands with food
  40. False

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