Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 320 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
2. 2.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
3. 3.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) fixing mistakes quickly (d) rude replies
4. 4.True or false: “chatting on the phone” is good customer service. (a) False (b) True
5. 5.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) a clear price board (d) dirty hands with food
6. 6.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) clean, covered food (d) hiding the prices
7. 7.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
8. 8.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) giving correct change (d) hiding the prices
9. 9.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
10. 10.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
11. 11.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
12. 12.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
14. 14.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) serving friends first (d) listening to complaints
15. 15.True or false: “clean, covered food” is good customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) saying thank you (d) listening to complaints
17. 17.True or false: “a clear price board” is poor customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
19. 19.🔍 Which is the odd one out? (a) chatting on the phone (b) sorry for a long wait (c) a tidy stall table (d) clean, covered food
20. 20.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
22. 22.True or false: “clean, covered food” is poor customer service. (a) False (b) True
23. 23.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) arguing with a buyer (d) greeting with a smile
24. 24.🔍 Which is the odd one out? (a) counting change wrongly (b) a tidy stall table (c) sorry for a long wait (d) listening to complaints
25. 25.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
26. 26.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
27. 27.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
28. 28.Which of these is good customer service? (a) sorry for a long wait (b) chatting on the phone (c) hiding the prices (d) rude replies
29. 29.True or false: “counting change wrongly” is good customer service. (a) True (b) False
30. 30.True or false: “serving friends first” is good customer service. (a) False (b) True
31. 31.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) giving correct change (d) a sticky, messy table
32. 32.Which of these is good customer service? (a) ignoring a customer (b) a clear price board (c) rude replies (d) dirty hands with food
33. 33.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) chatting on the phone (d) fixing mistakes quickly
34. 34.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) hiding the prices (d) greeting with a smile
35. 35.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
36. 36.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) greeting with a smile (d) ignoring a customer
37. 37.True or false: “hiding the prices” is good customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) a sticky, messy table (d) fixing mistakes quickly
39. 39.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
40. 40.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) chatting on the phone (d) clean, covered food

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