Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 33 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
2. 2.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) listening to complaints (d) saying thank you
3. 3.🔍 Which is the odd one out? (a) giving correct change (b) arguing with a buyer (c) hiding the prices (d) chatting on the phone
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
5. 5.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
6. 6.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
7. 7.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
8. 8.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
9. 9.True or false: “rude replies” is good customer service. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) hiding the prices (b) dirty hands with food (c) ignoring a customer (d) greeting with a smile
11. 11.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
12. 12.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
13. 13.True or false: “hiding the prices” is good customer service. (a) False (b) True
14. 14.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
15. 15.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) a clear price board (d) ignoring a customer
16. 16.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) greeting with a smile (d) counting change wrongly
17. 17.Which of these is poor customer service? (a) ignoring a customer (b) giving correct change (c) saying thank you (d) listening to complaints
18. 18.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
21. 21.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) rude replies (d) saying thank you
22. 22.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
23. 23.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) rude replies (d) greeting with a smile
25. 25.Which of these is good customer service? (a) counting change wrongly (b) sorry for a long wait (c) ignoring a customer (d) dirty hands with food
26. 26.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
27. 27.🔍 Which is the odd one out? (a) rude replies (b) a clear price board (c) arguing with a buyer (d) serving friends first
28. 28.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) counting change wrongly (d) greeting with a smile
29. 29.Which of these is good customer service? (a) serving friends first (b) fixing mistakes quickly (c) counting change wrongly (d) rude replies
30. 30.True or false: “giving correct change” is poor customer service. (a) True (b) False
31. 31.Which of these is poor customer service? (a) a sticky, messy table (b) a clear price board (c) fixing mistakes quickly (d) sorry for a long wait
32. 32.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) rude replies (d) counting change wrongly
33. 33.🔍 Which is the odd one out? (a) hiding the prices (b) fixing mistakes quickly (c) counting change wrongly (d) ignoring a customer
34. 34.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) serving friends first (d) a tidy stall table
36. 36.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
38. 38.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
39. 39.True or false: “a tidy stall table” is good customer service. (a) False (b) True
40. 40.True or false: “rude replies” is poor customer service. (a) True (b) False

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