Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 321 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
2. 2.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) greeting with a smile (d) a sticky, messy table
3. 3.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) dirty hands with food (d) giving correct change
4. 4.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) listening to complaints (d) counting change wrongly
5. 5.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) fixing mistakes quickly (d) giving correct change
6. 6.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
7. 7.True or false: “listening to complaints” is poor customer service. (a) False (b) True
8. 8.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) giving correct change (d) counting change wrongly
9. 9.True or false: “clean, covered food” is good customer service. (a) True (b) False
10. 10.Which of these is good customer service? (a) hiding the prices (b) sorry for a long wait (c) rude replies (d) ignoring a customer
11. 11.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) chatting on the phone (d) fixing mistakes quickly
12. 12.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
13. 13.True or false: “dirty hands with food” is good customer service. (a) True (b) False
14. 14.True or false: “listening to complaints” is good customer service. (a) False (b) True
15. 15.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) a tidy stall table (d) dirty hands with food
17. 17.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
18. 18.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
19. 19.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) a clear price board (d) saying thank you
20. 20.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) saying thank you (d) chatting on the phone
22. 22.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) chatting on the phone (d) clean, covered food
23. 23.Which of these is poor customer service? (a) rude replies (b) a tidy stall table (c) clean, covered food (d) fixing mistakes quickly
24. 24.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
25. 25.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) counting change wrongly (d) giving correct change
26. 26.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) sorry for a long wait (d) saying thank you
27. 27.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
28. 28.Which of these is poor customer service? (a) a tidy stall table (b) arguing with a buyer (c) fixing mistakes quickly (d) greeting with a smile
29. 29.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
30. 30.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) saying thank you (d) counting change wrongly
31. 31.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
32. 32.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
33. 33.True or false: “giving correct change” is good customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
35. 35.True or false: “saying thank you” is poor customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) ignoring a customer (c) arguing with a buyer (d) hiding the prices
37. 37.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
38. 38.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) fixing mistakes quickly (d) hiding the prices
39. 39.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
40. 40.True or false: “dirty hands with food” is poor customer service. (a) True (b) False

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