Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 322 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
4. 4.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) chatting on the phone (d) fixing mistakes quickly
5. 5.True or false: “giving correct change” is poor customer service. (a) True (b) False
6. 6.Which of these is poor customer service? (a) giving correct change (b) rude replies (c) clean, covered food (d) saying thank you
7. 7.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
8. 8.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
9. 9.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
10. 10.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
11. 11.True or false: “giving correct change” is good customer service. (a) True (b) False
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
13. 13.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
14. 14.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) greeting with a smile (d) a sticky, messy table
15. 15.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) giving correct change (d) hiding the prices
16. 16.True or false: “ignoring a customer” is good customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) clean, covered food (d) hiding the prices
18. 18.True or false: “listening to complaints” is poor customer service. (a) False (b) True
19. 19.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) arguing with a buyer (d) fixing mistakes quickly
20. 20.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
21. 21.Which of these is poor customer service? (a) sorry for a long wait (b) dirty hands with food (c) a tidy stall table (d) clean, covered food
22. 22.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) saying thank you (d) rude replies
23. 23.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) a tidy stall table (b) hiding the prices (c) sorry for a long wait (d) giving correct change
25. 25.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
27. 27.🔍 Which is the odd one out? (a) arguing with a buyer (b) listening to complaints (c) fixing mistakes quickly (d) a clear price board
28. 28.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
29. 29.True or false: “rude replies” is good customer service. (a) True (b) False
30. 30.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
31. 31.True or false: “a clear price board” is poor customer service. (a) True (b) False
32. 32.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) counting change wrongly (d) listening to complaints
34. 34.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) serving friends first (b) clean, covered food (c) sorry for a long wait (d) saying thank you
36. 36.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
37. 37.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) arguing with a buyer (d) clean, covered food
38. 38.Which of these is good customer service? (a) serving friends first (b) rude replies (c) dirty hands with food (d) greeting with a smile
39. 39.True or false: “chatting on the phone” is good customer service. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) a tidy stall table (d) greeting with a smile

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