Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 323 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) sorry for a long wait (d) dirty hands with food
2. 2.Which of these is good customer service? (a) saying thank you (b) dirty hands with food (c) rude replies (d) ignoring a customer
3. 3.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) a clear price board (d) ignoring a customer
4. 4.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
6. 6.🔍 Which is the odd one out? (a) a sticky, messy table (b) clean, covered food (c) greeting with a smile (d) listening to complaints
7. 7.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) serving friends first (d) greeting with a smile
8. 8.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
9. 9.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) rude replies (d) saying thank you
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
11. 11.True or false: “saying thank you” is poor customer service. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) dirty hands with food (d) giving correct change
13. 13.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
14. 14.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
15. 15.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) rude replies (d) a clear price board
16. 16.🔍 Which is the odd one out? (a) counting change wrongly (b) a tidy stall table (c) a clear price board (d) giving correct change
17. 17.Which of these is poor customer service? (a) a clear price board (b) a sticky, messy table (c) listening to complaints (d) clean, covered food
18. 18.Which of these is poor customer service? (a) clean, covered food (b) rude replies (c) sorry for a long wait (d) giving correct change
19. 19.True or false: “serving friends first” is poor customer service. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) chatting on the phone (d) giving correct change
21. 21.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
22. 22.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
23. 23.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) a sticky, messy table (d) fixing mistakes quickly
24. 24.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
25. 25.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) hiding the prices (d) rude replies
26. 26.Which of these is poor customer service? (a) arguing with a buyer (b) a tidy stall table (c) greeting with a smile (d) a clear price board
27. 27.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) greeting with a smile (d) counting change wrongly
28. 28.True or false: “chatting on the phone” is good customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
30. 30.Which of these is poor customer service? (a) ignoring a customer (b) a tidy stall table (c) giving correct change (d) a clear price board
31. 31.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
32. 32.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) a sticky, messy table (d) sorry for a long wait
33. 33.True or false: “giving correct change” is poor customer service. (a) True (b) False
34. 34.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) a clear price board (d) chatting on the phone
36. 36.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
37. 37.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
38. 38.Which of these is poor customer service? (a) greeting with a smile (b) serving friends first (c) a clear price board (d) giving correct change
39. 39.True or false: “saying thank you” is good customer service. (a) False (b) True
40. 40.True or false: “rude replies” is poor customer service. (a) False (b) True

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