Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 324 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
2. 2.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
3. 3.Which of these is poor customer service? (a) a clear price board (b) serving friends first (c) a tidy stall table (d) clean, covered food
4. 4.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) greeting with a smile (d) rude replies
5. 5.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
6. 6.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
7. 7.True or false: “listening to complaints” is poor customer service. (a) True (b) False
8. 8.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
10. 10.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
11. 11.True or false: “rude replies” is good customer service. (a) False (b) True
12. 12.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
13. 13.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
14. 14.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) fixing mistakes quickly (d) ignoring a customer
15. 15.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) ignoring a customer (d) saying thank you
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) listening to complaints (d) dirty hands with food
17. 17.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) serving friends first (d) giving correct change
18. 18.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
19. 19.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
20. 20.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) counting change wrongly (d) a tidy stall table
22. 22.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
23. 23.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
24. 24.Which of these is poor customer service? (a) arguing with a buyer (b) listening to complaints (c) fixing mistakes quickly (d) clean, covered food
25. 25.True or false: “hiding the prices” is good customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
29. 29.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) ignoring a customer (d) sorry for a long wait
30. 30.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) a sticky, messy table (d) giving correct change
31. 31.Which of these is good customer service? (a) rude replies (b) serving friends first (c) chatting on the phone (d) a clear price board
32. 32.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) sorry for a long wait (d) ignoring a customer
33. 33.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) ignoring a customer (d) saying thank you
34. 34.True or false: “clean, covered food” is poor customer service. (a) False (b) True
35. 35.True or false: “counting change wrongly” is good customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
37. 37.True or false: “a clear price board” is good customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
39. 39.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) rude replies (d) a tidy stall table
40. 40.True or false: “greeting with a smile” is good customer service. (a) False (b) True

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