Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 325 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
2. 2.True or false: “giving correct change” is poor customer service. (a) True (b) False
3. 3.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) a clear price board (d) dirty hands with food
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
5. 5.Which of these is poor customer service? (a) clean, covered food (b) rude replies (c) sorry for a long wait (d) fixing mistakes quickly
6. 6.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) listening to complaints (d) giving correct change
8. 8.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
9. 9.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) giving correct change (d) dirty hands with food
10. 10.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
11. 11.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) chatting on the phone (d) ignoring a customer
13. 13.True or false: “hiding the prices” is good customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) saying thank you (d) serving friends first
15. 15.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) chatting on the phone (d) saying thank you
17. 17.True or false: “clean, covered food” is good customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) ignoring a customer (d) fixing mistakes quickly
19. 19.Which of these is poor customer service? (a) giving correct change (b) ignoring a customer (c) listening to complaints (d) clean, covered food
20. 20.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
21. 21.Which of these is poor customer service? (a) arguing with a buyer (b) clean, covered food (c) saying thank you (d) sorry for a long wait
22. 22.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) hiding the prices (d) a clear price board
23. 23.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) hiding the prices (d) arguing with a buyer
24. 24.Which of these is poor customer service? (a) hiding the prices (b) saying thank you (c) greeting with a smile (d) listening to complaints
25. 25.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
26. 26.Which of these is poor customer service? (a) listening to complaints (b) counting change wrongly (c) sorry for a long wait (d) greeting with a smile
27. 27.Which of these is poor customer service? (a) chatting on the phone (b) listening to complaints (c) greeting with a smile (d) sorry for a long wait
28. 28.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
29. 29.True or false: “saying thank you” is poor customer service. (a) False (b) True
30. 30.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) arguing with a buyer (b) a tidy stall table (c) dirty hands with food (d) a sticky, messy table
32. 32.Which of these is good customer service? (a) dirty hands with food (b) a tidy stall table (c) chatting on the phone (d) counting change wrongly
33. 33.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) listening to complaints (d) chatting on the phone
34. 34.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
35. 35.True or false: “a clear price board” is good customer service. (a) True (b) False
36. 36.True or false: “clean, covered food” is poor customer service. (a) False (b) True
37. 37.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
38. 38.True or false: “chatting on the phone” is good customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
40. 40.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service

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