← Customer service lesson New set →

Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 326 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.True or false: “listening to complaints” is poor customer service. (a) False (b) True
  2. 2.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
  3. 3.True or false: “ignoring a customer” is good customer service. (a) False (b) True
  4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
  5. 5.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  6. 6.Which of these is good customer service? (a) ignoring a customer (b) listening to complaints (c) hiding the prices (d) chatting on the phone
  7. 7.Which of these is good customer service? (a) rude replies (b) a clear price board (c) hiding the prices (d) ignoring a customer
  8. 8.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
  9. 9.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
  10. 10.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
  11. 11.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
  12. 12.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
  13. 13.🔍 Which is the odd one out? (a) a tidy stall table (b) serving friends first (c) a clear price board (d) listening to complaints
  14. 14.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  15. 15.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) fixing mistakes quickly (d) ignoring a customer
  16. 16.True or false: “saying thank you” is poor customer service. (a) True (b) False
  17. 17.True or false: “serving friends first” is poor customer service. (a) True (b) False
  18. 18.🔍 Which is the odd one out? (a) arguing with a buyer (b) a tidy stall table (c) fixing mistakes quickly (d) listening to complaints
  19. 19.Which of these is poor customer service? (a) rude replies (b) clean, covered food (c) listening to complaints (d) giving correct change
  20. 20.True or false: “listening to complaints” is good customer service. (a) False (b) True
  21. 21.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  22. 22.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  23. 23.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) a clear price board (d) a sticky, messy table
  24. 24.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
  25. 25.🔍 Which is the odd one out? (a) a clear price board (b) hiding the prices (c) listening to complaints (d) a tidy stall table
  26. 26.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
  27. 27.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  28. 28.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  29. 29.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  30. 30.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) a sticky, messy table (d) giving correct change
  31. 31.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
  32. 32.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) a tidy stall table (d) counting change wrongly
  33. 33.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) a sticky, messy table (d) chatting on the phone
  34. 34.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) listening to complaints (d) hiding the prices
  35. 35.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
  36. 36.True or false: “hiding the prices” is poor customer service. (a) True (b) False
  37. 37.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  38. 38.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  39. 39.True or false: “counting change wrongly” is good customer service. (a) False (b) True
  40. 40.🔍 Which is the odd one out? (a) dirty hands with food (b) serving friends first (c) saying thank you (d) a sticky, messy table

Answer key

  1. False
  2. True
  3. False
  4. say sorry, add sugar
  5. good service
  6. listening to complaints
  7. a clear price board
  8. good service
  9. False
  10. buyers come back
  11. thank them and note it
  12. serve them in turn
  13. serving friends first
  14. good service
  15. ignoring a customer
  16. False
  17. True
  18. arguing with a buyer
  19. rude replies
  20. True
  21. good service
  22. poor service
  23. a sticky, messy table
  24. True
  25. hiding the prices
  26. True
  27. poor service
  28. good service
  29. poor service
  30. a sticky, messy table
  31. give it back, say sorry
  32. a tidy stall table
  33. a clear price board
  34. listening to complaints
  35. poor service
  36. True
  37. poor service
  38. poor service
  39. False
  40. saying thank you

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids