Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 327 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) fixing mistakes quickly (d) greeting with a smile
2. 2.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
3. 3.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
4. 4.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
5. 5.Which of these is poor customer service? (a) ignoring a customer (b) giving correct change (c) a tidy stall table (d) a clear price board
6. 6.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) a sticky, messy table (d) listening to complaints
7. 7.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
8. 8.Which of these is good customer service? (a) ignoring a customer (b) listening to complaints (c) hiding the prices (d) dirty hands with food
9. 9.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
10. 10.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) serving friends first (d) clean, covered food
11. 11.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
12. 12.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) listening to complaints (d) dirty hands with food
13. 13.🔍 Which is the odd one out? (a) serving friends first (b) sorry for a long wait (c) listening to complaints (d) saying thank you
14. 14.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
15. 15.True or false: “counting change wrongly” is good customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) hiding the prices (d) dirty hands with food
17. 17.True or false: “hiding the prices” is good customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) serving friends first (b) arguing with a buyer (c) greeting with a smile (d) hiding the prices
20. 20.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) counting change wrongly (d) saying thank you
22. 22.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
23. 23.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
24. 24.Which of these is good customer service? (a) a clear price board (b) rude replies (c) serving friends first (d) dirty hands with food
25. 25.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
26. 26.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
27. 27.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
28. 28.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) giving correct change (d) serving friends first
29. 29.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
30. 30.True or false: “a clear price board” is good customer service. (a) True (b) False
31. 31.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
32. 32.Which of these is poor customer service? (a) giving correct change (b) rude replies (c) saying thank you (d) listening to complaints
33. 33.True or false: “listening to complaints” is poor customer service. (a) True (b) False
34. 34.Which of these is poor customer service? (a) greeting with a smile (b) hiding the prices (c) fixing mistakes quickly (d) a tidy stall table
35. 35.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) greeting with a smile (d) sorry for a long wait
36. 36.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
39. 39.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
40. 40.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) dirty hands with food (d) greeting with a smile

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids