Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 328 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
2. 2.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
5. 5.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
6. 6.True or false: “saying thank you” is poor customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
8. 8.🔍 Which is the odd one out? (a) serving friends first (b) arguing with a buyer (c) sorry for a long wait (d) hiding the prices
9. 9.🔍 Which is the odd one out? (a) listening to complaints (b) rude replies (c) dirty hands with food (d) serving friends first
10. 10.🔍 Which is the odd one out? (a) giving correct change (b) dirty hands with food (c) counting change wrongly (d) chatting on the phone
11. 11.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) ignoring a customer (d) serving friends first
12. 12.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
14. 14.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) clean, covered food (d) ignoring a customer
15. 15.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) counting change wrongly (d) greeting with a smile
16. 16.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) a clear price board (d) fixing mistakes quickly
17. 17.Which of these is good customer service? (a) arguing with a buyer (b) sorry for a long wait (c) counting change wrongly (d) serving friends first
18. 18.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
19. 19.Which of these is good customer service? (a) fixing mistakes quickly (b) dirty hands with food (c) serving friends first (d) rude replies
20. 20.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) sorry for a long wait (d) counting change wrongly
22. 22.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
23. 23.True or false: “dirty hands with food” is good customer service. (a) False (b) True
24. 24.Which of these is good customer service? (a) rude replies (b) listening to complaints (c) ignoring a customer (d) dirty hands with food
25. 25.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
26. 26.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) arguing with a buyer (d) saying thank you
27. 27.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
28. 28.True or false: “clean, covered food” is good customer service. (a) False (b) True
29. 29.True or false: “listening to complaints” is good customer service. (a) False (b) True
30. 30.True or false: “rude replies” is good customer service. (a) False (b) True
31. 31.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
32. 32.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) a tidy stall table (d) rude replies
33. 33.True or false: “listening to complaints” is poor customer service. (a) True (b) False
34. 34.True or false: “clean, covered food” is poor customer service. (a) True (b) False
35. 35.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
36. 36.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) ignoring a customer (d) a tidy stall table
38. 38.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
39. 39.Which of these is poor customer service? (a) hiding the prices (b) greeting with a smile (c) giving correct change (d) fixing mistakes quickly
40. 40.True or false: “counting change wrongly” is poor customer service. (a) False (b) True

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