Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 329 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
2. 2.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) rude replies (d) a tidy stall table
3. 3.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) saying thank you (d) serving friends first
4. 4.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
5. 5.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
6. 6.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) a sticky, messy table (d) clean, covered food
7. 7.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
8. 8.True or false: “clean, covered food” is good customer service. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) clean, covered food (d) counting change wrongly
10. 10.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
11. 11.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
12. 12.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
14. 14.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
15. 15.True or false: “counting change wrongly” is good customer service. (a) False (b) True
16. 16.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
17. 17.True or false: “a clear price board” is good customer service. (a) False (b) True
18. 18.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) a clear price board (d) ignoring a customer
19. 19.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) a clear price board (d) counting change wrongly
20. 20.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) counting change wrongly (d) a sticky, messy table
21. 21.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) listening to complaints (d) chatting on the phone
22. 22.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) ignoring a customer (d) saying thank you
24. 24.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) giving correct change (d) listening to complaints
25. 25.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) ignoring a customer (d) greeting with a smile
26. 26.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
28. 28.True or false: “hiding the prices” is poor customer service. (a) False (b) True
29. 29.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) saying thank you (d) counting change wrongly
30. 30.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
31. 31.True or false: “giving correct change” is good customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
33. 33.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
34. 34.Which of these is good customer service? (a) giving correct change (b) hiding the prices (c) arguing with a buyer (d) a sticky, messy table
35. 35.Which of these is good customer service? (a) fixing mistakes quickly (b) chatting on the phone (c) counting change wrongly (d) ignoring a customer
36. 36.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
37. 37.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
39. 39.True or false: “ignoring a customer” is good customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service

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