Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 330 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
2. 2.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
3. 3.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
4. 4.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) giving correct change (d) ignoring a customer
5. 5.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
6. 6.True or false: “clean, covered food” is poor customer service. (a) False (b) True
7. 7.True or false: “rude replies” is poor customer service. (a) False (b) True
8. 8.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) arguing with a buyer (d) fixing mistakes quickly
9. 9.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
10. 10.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) a tidy stall table (d) a sticky, messy table
11. 11.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) counting change wrongly (d) dirty hands with food
12. 12.True or false: “hiding the prices” is good customer service. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) a clear price board (d) sorry for a long wait
14. 14.🔍 Which is the odd one out? (a) a tidy stall table (b) hiding the prices (c) a clear price board (d) sorry for a long wait
15. 15.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) giving correct change (d) a tidy stall table
16. 16.True or false: “counting change wrongly” is good customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) clean, covered food (d) chatting on the phone
20. 20.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) chatting on the phone (d) rude replies
22. 22.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) rude replies (d) sorry for a long wait
23. 23.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) listening to complaints (d) ignoring a customer
24. 24.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) arguing with a buyer (d) giving correct change
25. 25.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
26. 26.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
27. 27.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) ignoring a customer (d) a sticky, messy table
28. 28.Which of these is good customer service? (a) chatting on the phone (b) a clear price board (c) counting change wrongly (d) rude replies
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
30. 30.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) clean, covered food (d) rude replies
31. 31.True or false: “serving friends first” is poor customer service. (a) True (b) False
32. 32.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
33. 33.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) saying thank you (d) ignoring a customer
34. 34.True or false: “giving correct change” is poor customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
36. 36.True or false: “greeting with a smile” is good customer service. (a) True (b) False
37. 37.True or false: “clean, covered food” is good customer service. (a) True (b) False
38. 38.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
39. 39.True or false: “listening to complaints” is good customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids