Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 34 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
2. 2.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) sorry for a long wait (d) arguing with a buyer
3. 3.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) rude replies (d) giving correct change
4. 4.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
6. 6.Which of these is poor customer service? (a) fixing mistakes quickly (b) ignoring a customer (c) sorry for a long wait (d) a clear price board
7. 7.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) a tidy stall table (d) chatting on the phone
8. 8.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
9. 9.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
10. 10.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
11. 11.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) giving correct change (d) rude replies
12. 12.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
13. 13.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) a tidy stall table (d) chatting on the phone
14. 14.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) hiding the prices (d) greeting with a smile
15. 15.True or false: “hiding the prices” is poor customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
19. 19.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
20. 20.True or false: “counting change wrongly” is good customer service. (a) True (b) False
21. 21.Which of these is good customer service? (a) hiding the prices (b) listening to complaints (c) rude replies (d) a sticky, messy table
22. 22.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) dirty hands with food (d) chatting on the phone
23. 23.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) chatting on the phone (d) clean, covered food
24. 24.True or false: “serving friends first” is good customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) saying thank you (d) listening to complaints
26. 26.True or false: “ignoring a customer” is good customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
28. 28.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) ignoring a customer (d) a sticky, messy table
29. 29.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
30. 30.True or false: “dirty hands with food” is good customer service. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) chatting on the phone (b) sorry for a long wait (c) greeting with a smile (d) clean, covered food
32. 32.Which of these is good customer service? (a) arguing with a buyer (b) a tidy stall table (c) ignoring a customer (d) rude replies
33. 33.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
34. 34.True or false: “giving correct change” is good customer service. (a) True (b) False
35. 35.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
36. 36.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
37. 37.True or false: “clean, covered food” is good customer service. (a) False (b) True
38. 38.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
39. 39.True or false: “clean, covered food” is poor customer service. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) a tidy stall table (d) serving friends first

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