Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 331 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
2. 2.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) a sticky, messy table (d) listening to complaints
3. 3.True or false: “listening to complaints” is poor customer service. (a) True (b) False
4. 4.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) chatting on the phone (d) a sticky, messy table
5. 5.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
6. 6.True or false: “clean, covered food” is poor customer service. (a) False (b) True
7. 7.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) chatting on the phone (d) sorry for a long wait
8. 8.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) giving correct change (d) a clear price board
11. 11.True or false: “rude replies” is poor customer service. (a) True (b) False
12. 12.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
13. 13.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) sorry for a long wait (d) dirty hands with food
14. 14.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) serving friends first (d) saying thank you
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
16. 16.True or false: “giving correct change” is poor customer service. (a) True (b) False
17. 17.Which of these is good customer service? (a) counting change wrongly (b) giving correct change (c) ignoring a customer (d) dirty hands with food
18. 18.Which of these is poor customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) greeting with a smile (d) a tidy stall table
19. 19.Which of these is good customer service? (a) saying thank you (b) arguing with a buyer (c) counting change wrongly (d) hiding the prices
20. 20.Which of these is poor customer service? (a) fixing mistakes quickly (b) serving friends first (c) a tidy stall table (d) a clear price board
21. 21.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) hiding the prices (d) fixing mistakes quickly
22. 22.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) listening to complaints (d) arguing with a buyer
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
24. 24.True or false: “giving correct change” is good customer service. (a) False (b) True
25. 25.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
26. 26.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
27. 27.True or false: “saying thank you” is poor customer service. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) rude replies (d) arguing with a buyer
29. 29.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
30. 30.True or false: “a tidy stall table” is good customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) greeting with a smile (d) hiding the prices
32. 32.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) chatting on the phone (d) serving friends first
33. 33.True or false: “serving friends first” is poor customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
36. 36.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
37. 37.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
38. 38.True or false: “a clear price board” is good customer service. (a) True (b) False
39. 39.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
40. 40.Which of these is poor customer service? (a) clean, covered food (b) dirty hands with food (c) sorry for a long wait (d) a clear price board

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