Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 332 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
2. 2.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
3. 3.Which of these is poor customer service? (a) giving correct change (b) a sticky, messy table (c) fixing mistakes quickly (d) a clear price board
4. 4.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) a tidy stall table (d) saying thank you
6. 6.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) a clear price board (d) rude replies
7. 7.True or false: “hiding the prices” is poor customer service. (a) False (b) True
8. 8.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
9. 9.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) giving correct change (d) rude replies
10. 10.True or false: “serving friends first” is poor customer service. (a) False (b) True
11. 11.True or false: “saying thank you” is good customer service. (a) False (b) True
12. 12.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
14. 14.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) arguing with a buyer (d) giving correct change
15. 15.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
16. 16.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
18. 18.True or false: “hiding the prices” is good customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) saying thank you (d) clean, covered food
20. 20.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) rude replies (d) a tidy stall table
21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
22. 22.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
24. 24.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) a tidy stall table (d) chatting on the phone
25. 25.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) fixing mistakes quickly (d) listening to complaints
26. 26.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
27. 27.True or false: “dirty hands with food” is good customer service. (a) False (b) True
28. 28.Which of these is good customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) counting change wrongly (d) ignoring a customer
29. 29.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
30. 30.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) saying thank you (d) counting change wrongly
31. 31.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) sorry for a long wait (d) hiding the prices
32. 32.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) counting change wrongly (d) ignoring a customer
34. 34.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) clean, covered food (d) arguing with a buyer
37. 37.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) listening to complaints (d) greeting with a smile
38. 38.Which of these is poor customer service? (a) serving friends first (b) a tidy stall table (c) sorry for a long wait (d) greeting with a smile
39. 39.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
40. 40.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) a clear price board (d) arguing with a buyer

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