Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 333 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
2. 2.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
3. 3.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
5. 5.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
6. 6.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) serving friends first (d) ignoring a customer
9. 9.True or false: “serving friends first” is good customer service. (a) False (b) True
10. 10.Which of these is good customer service? (a) serving friends first (b) chatting on the phone (c) fixing mistakes quickly (d) counting change wrongly
11. 11.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
12. 12.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
14. 14.🔍 Which is the odd one out? (a) a clear price board (b) counting change wrongly (c) saying thank you (d) listening to complaints
15. 15.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) rude replies (d) dirty hands with food
16. 16.Which of these is poor customer service? (a) saying thank you (b) arguing with a buyer (c) giving correct change (d) listening to complaints
17. 17.🔍 Which is the odd one out? (a) chatting on the phone (b) listening to complaints (c) fixing mistakes quickly (d) giving correct change
18. 18.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) ignoring a customer (d) a tidy stall table
19. 19.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) serving friends first (d) fixing mistakes quickly
20. 20.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
21. 21.Which of these is good customer service? (a) a sticky, messy table (b) sorry for a long wait (c) ignoring a customer (d) counting change wrongly
22. 22.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) ignoring a customer (d) a sticky, messy table
24. 24.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
25. 25.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
26. 26.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) rude replies (d) a tidy stall table
27. 27.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
28. 28.Which of these is good customer service? (a) chatting on the phone (b) saying thank you (c) rude replies (d) ignoring a customer
29. 29.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
30. 30.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) a clear price board (d) hiding the prices
31. 31.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
32. 32.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) arguing with a buyer (d) greeting with a smile
33. 33.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) greeting with a smile (d) a clear price board
35. 35.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) serving friends first (d) dirty hands with food
36. 36.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) arguing with a buyer (b) listening to complaints (c) rude replies (d) chatting on the phone
38. 38.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
39. 39.Which of these is poor customer service? (a) counting change wrongly (b) a tidy stall table (c) fixing mistakes quickly (d) giving correct change
40. 40.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) a sticky, messy table (d) giving correct change

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