Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 334 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “dirty hands with food” is good customer service. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) sorry for a long wait (d) arguing with a buyer
3. 3.True or false: “a clear price board” is poor customer service. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) dirty hands with food (b) saying thank you (c) a clear price board (d) clean, covered food
5. 5.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) dirty hands with food (d) a tidy stall table
6. 6.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
7. 7.True or false: “saying thank you” is good customer service. (a) False (b) True
8. 8.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
9. 9.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) serving friends first (d) a tidy stall table
10. 10.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) hiding the prices (d) ignoring a customer
12. 12.True or false: “giving correct change” is poor customer service. (a) True (b) False
13. 13.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) ignoring a customer (d) greeting with a smile
14. 14.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
15. 15.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
16. 16.Which of these is good customer service? (a) serving friends first (b) sorry for a long wait (c) dirty hands with food (d) arguing with a buyer
17. 17.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a sticky, messy table (c) greeting with a smile (d) sorry for a long wait
18. 18.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) dirty hands with food (d) fixing mistakes quickly
19. 19.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) sorry for a long wait (d) arguing with a buyer
20. 20.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
21. 21.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) giving correct change (d) serving friends first
22. 22.Which of these is good customer service? (a) rude replies (b) serving friends first (c) hiding the prices (d) listening to complaints
23. 23.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) counting change wrongly (d) dirty hands with food
24. 24.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
25. 25.Which of these is good customer service? (a) serving friends first (b) rude replies (c) a sticky, messy table (d) a tidy stall table
26. 26.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
29. 29.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
30. 30.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) sorry for a long wait (d) greeting with a smile
31. 31.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) counting change wrongly (d) greeting with a smile
32. 32.True or false: “hiding the prices” is poor customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
34. 34.True or false: “listening to complaints” is poor customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) chatting on the phone (d) a clear price board
36. 36.True or false: “greeting with a smile” is good customer service. (a) True (b) False
37. 37.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) a clear price board (d) rude replies
38. 38.Which of these is poor customer service? (a) a tidy stall table (b) hiding the prices (c) saying thank you (d) clean, covered food
39. 39.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) giving correct change (d) ignoring a customer
40. 40.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower

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