Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 335 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) counting change wrongly (d) ignoring a customer
2. 2.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) saying thank you (d) ignoring a customer
3. 3.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
4. 4.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
5. 5.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
6. 6.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
7. 7.Which of these is poor customer service? (a) counting change wrongly (b) greeting with a smile (c) saying thank you (d) a clear price board
8. 8.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) ignoring a customer (d) rude replies
9. 9.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
10. 10.True or false: “hiding the prices” is good customer service. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) dirty hands with food (d) sorry for a long wait
12. 12.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
13. 13.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
14. 14.True or false: “chatting on the phone” is good customer service. (a) True (b) False
15. 15.Which of these is poor customer service? (a) greeting with a smile (b) ignoring a customer (c) saying thank you (d) clean, covered food
16. 16.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) saying thank you (d) counting change wrongly
17. 17.Which of these is poor customer service? (a) a tidy stall table (b) chatting on the phone (c) clean, covered food (d) listening to complaints
18. 18.True or false: “rude replies” is poor customer service. (a) False (b) True
19. 19.True or false: “saying thank you” is good customer service. (a) False (b) True
20. 20.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
21. 21.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) counting change wrongly (d) fixing mistakes quickly
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
23. 23.Which of these is good customer service? (a) ignoring a customer (b) a clear price board (c) chatting on the phone (d) rude replies
24. 24.True or false: “ignoring a customer” is good customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
26. 26.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) sorry for a long wait (d) chatting on the phone
27. 27.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
29. 29.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) serving friends first (d) greeting with a smile
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) fixing mistakes quickly (d) rude replies
31. 31.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
32. 32.Which of these is good customer service? (a) listening to complaints (b) a sticky, messy table (c) rude replies (d) arguing with a buyer
33. 33.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
34. 34.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
35. 35.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) a clear price board (d) a sticky, messy table
36. 36.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) giving correct change (d) rude replies
37. 37.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
38. 38.True or false: “counting change wrongly” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) arguing with a buyer (b) clean, covered food (c) saying thank you (d) greeting with a smile
40. 40.True or false: “saying thank you” is poor customer service. (a) False (b) True

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids