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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 336 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
  2. 2.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
  3. 3.True or false: “a clear price board” is poor customer service. (a) True (b) False
  4. 4.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
  5. 5.True or false: “serving friends first” is poor customer service. (a) True (b) False
  6. 6.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) dirty hands with food (d) giving correct change
  7. 7.True or false: “saying thank you” is good customer service. (a) True (b) False
  8. 8.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) clean, covered food (d) saying thank you
  9. 9.Which of these is good customer service? (a) serving friends first (b) chatting on the phone (c) dirty hands with food (d) a clear price board
  10. 10.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  11. 11.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) a tidy stall table (d) ignoring a customer
  12. 12.True or false: “serving friends first” is good customer service. (a) False (b) True
  13. 13.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
  14. 14.True or false: “clean, covered food” is good customer service. (a) False (b) True
  15. 15.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
  16. 16.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  17. 17.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
  18. 18.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) a clear price board (d) hiding the prices
  19. 19.True or false: “saying thank you” is poor customer service. (a) False (b) True
  20. 20.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  21. 21.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) giving correct change (d) a sticky, messy table
  22. 22.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) counting change wrongly (d) saying thank you
  23. 23.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  24. 24.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
  25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
  26. 26.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
  27. 27.True or false: “clean, covered food” is poor customer service. (a) True (b) False
  28. 28.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) hiding the prices (d) a tidy stall table
  29. 29.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  30. 30.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  31. 31.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
  32. 32.Which of these is poor customer service? (a) hiding the prices (b) fixing mistakes quickly (c) saying thank you (d) listening to complaints
  33. 33.True or false: “giving correct change” is good customer service. (a) False (b) True
  34. 34.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
  35. 35.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
  36. 36.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) serving friends first (d) saying thank you
  37. 37.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) hiding the prices (d) listening to complaints
  38. 38.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
  39. 39.Which of these is poor customer service? (a) a sticky, messy table (b) greeting with a smile (c) giving correct change (d) a clear price board
  40. 40.True or false: “rude replies” is poor customer service. (a) True (b) False

Answer key

  1. serve them in turn
  2. False
  3. False
  4. False
  5. True
  6. giving correct change
  7. True
  8. arguing with a buyer
  9. a clear price board
  10. good service
  11. ignoring a customer
  12. False
  13. True
  14. True
  15. thank them and note it
  16. good service
  17. good service
  18. hiding the prices
  19. False
  20. good service
  21. a sticky, messy table
  22. saying thank you
  23. poor service
  24. buyers come back
  25. say sorry, add sugar
  26. False
  27. False
  28. a tidy stall table
  29. good service
  30. poor service
  31. True
  32. hiding the prices
  33. True
  34. False
  35. give it back, say sorry
  36. serving friends first
  37. listening to complaints
  38. good service
  39. a sticky, messy table
  40. True

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