Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 337 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) a clear price board (d) rude replies
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
4. 4.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
5. 5.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
6. 6.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
7. 7.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) a tidy stall table (d) fixing mistakes quickly
8. 8.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
10. 10.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
11. 11.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) giving correct change (d) ignoring a customer
12. 12.Which of these is good customer service? (a) clean, covered food (b) counting change wrongly (c) arguing with a buyer (d) chatting on the phone
13. 13.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
15. 15.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) dirty hands with food (d) a clear price board
16. 16.True or false: “saying thank you” is poor customer service. (a) False (b) True
17. 17.True or false: “counting change wrongly” is good customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
19. 19.Which of these is good customer service? (a) chatting on the phone (b) sorry for a long wait (c) rude replies (d) counting change wrongly
20. 20.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) clean, covered food (d) chatting on the phone
22. 22.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) sorry for a long wait (d) listening to complaints
23. 23.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) fixing mistakes quickly (d) counting change wrongly
24. 24.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
25. 25.Which of these is poor customer service? (a) fixing mistakes quickly (b) hiding the prices (c) saying thank you (d) greeting with a smile
26. 26.True or false: “dirty hands with food” is good customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) greeting with a smile (d) counting change wrongly
28. 28.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) listening to complaints (d) chatting on the phone
29. 29.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) a sticky, messy table (d) saying thank you
30. 30.True or false: “hiding the prices” is good customer service. (a) False (b) True
31. 31.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) a clear price board (d) arguing with a buyer
32. 32.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) arguing with a buyer (d) giving correct change
33. 33.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) listening to complaints (b) a sticky, messy table (c) counting change wrongly (d) dirty hands with food
37. 37.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
38. 38.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
39. 39.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
40. 40.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) saying thank you (d) arguing with a buyer

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