Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 338 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
2. 2.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
3. 3.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
4. 4.True or false: “serving friends first” is good customer service. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) rude replies (d) dirty hands with food
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
7. 7.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) a clear price board (d) arguing with a buyer
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
9. 9.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
10. 10.True or false: “saying thank you” is good customer service. (a) False (b) True
11. 11.Which of these is poor customer service? (a) ignoring a customer (b) clean, covered food (c) greeting with a smile (d) fixing mistakes quickly
12. 12.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) sorry for a long wait (d) counting change wrongly
14. 14.True or false: “hiding the prices” is poor customer service. (a) False (b) True
15. 15.Which of these is good customer service? (a) sorry for a long wait (b) a sticky, messy table (c) serving friends first (d) rude replies
16. 16.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) chatting on the phone (c) clean, covered food (d) sorry for a long wait
17. 17.Which of these is poor customer service? (a) counting change wrongly (b) giving correct change (c) saying thank you (d) fixing mistakes quickly
18. 18.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
19. 19.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
20. 20.Which of these is good customer service? (a) a clear price board (b) chatting on the phone (c) ignoring a customer (d) rude replies
21. 21.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) greeting with a smile (d) rude replies
23. 23.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
26. 26.True or false: “chatting on the phone” is good customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
28. 28.True or false: “rude replies” is poor customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
31. 31.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) greeting with a smile (d) sorry for a long wait
32. 32.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
33. 33.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
34. 34.True or false: “listening to complaints” is good customer service. (a) True (b) False
35. 35.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) fixing mistakes quickly (d) hiding the prices
36. 36.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) ignoring a customer (d) clean, covered food
39. 39.True or false: “counting change wrongly” is good customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) serving friends first (b) chatting on the phone (c) listening to complaints (d) counting change wrongly

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