Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 339 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
2. 2.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) counting change wrongly (d) greeting with a smile
3. 3.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) hiding the prices (d) listening to complaints
4. 4.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) chatting on the phone (d) sorry for a long wait
5. 5.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
6. 6.Which of these is poor customer service? (a) rude replies (b) greeting with a smile (c) sorry for a long wait (d) clean, covered food
7. 7.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
8. 8.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) fixing mistakes quickly (d) ignoring a customer
9. 9.True or false: “listening to complaints” is poor customer service. (a) False (b) True
10. 10.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) dirty hands with food (d) clean, covered food
11. 11.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) hiding the prices (d) fixing mistakes quickly
12. 12.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) greeting with a smile (d) hiding the prices
13. 13.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) a clear price board (d) a sticky, messy table
14. 14.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) counting change wrongly (d) saying thank you
15. 15.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
16. 16.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) a tidy stall table (b) hiding the prices (c) sorry for a long wait (d) saying thank you
18. 18.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
19. 19.Which of these is good customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) rude replies (d) ignoring a customer
20. 20.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
21. 21.True or false: “clean, covered food” is good customer service. (a) False (b) True
22. 22.True or false: “giving correct change” is poor customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
24. 24.True or false: “saying thank you” is good customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
27. 27.Which of these is good customer service? (a) saying thank you (b) chatting on the phone (c) dirty hands with food (d) counting change wrongly
28. 28.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) counting change wrongly (d) chatting on the phone
29. 29.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
30. 30.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
31. 31.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
32. 32.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
33. 33.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
34. 34.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
36. 36.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) arguing with a buyer (d) a sticky, messy table
37. 37.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
38. 38.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) saying thank you (d) hiding the prices
39. 39.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
40. 40.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar

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