Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 340 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
2. 2.Which of these is good customer service? (a) arguing with a buyer (b) giving correct change (c) dirty hands with food (d) a sticky, messy table
3. 3.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
6. 6.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) dirty hands with food (d) listening to complaints
7. 7.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
8. 8.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
9. 9.Which of these is poor customer service? (a) ignoring a customer (b) a clear price board (c) giving correct change (d) clean, covered food
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
11. 11.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
12. 12.True or false: “counting change wrongly” is good customer service. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) a sticky, messy table (d) sorry for a long wait
14. 14.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) listening to complaints (d) giving correct change
15. 15.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) chatting on the phone (d) a sticky, messy table
17. 17.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) counting change wrongly (d) a tidy stall table
18. 18.Which of these is good customer service? (a) greeting with a smile (b) serving friends first (c) chatting on the phone (d) rude replies
19. 19.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
20. 20.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
21. 21.True or false: “saying thank you” is good customer service. (a) False (b) True
22. 22.True or false: “serving friends first” is good customer service. (a) False (b) True
23. 23.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
25. 25.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) a sticky, messy table (d) sorry for a long wait
26. 26.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
27. 27.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) clean, covered food (d) chatting on the phone
28. 28.🔍 Which is the odd one out? (a) clean, covered food (b) chatting on the phone (c) counting change wrongly (d) dirty hands with food
29. 29.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) giving correct change (d) serving friends first
30. 30.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) counting change wrongly (d) a clear price board
31. 31.True or false: “a clear price board” is poor customer service. (a) True (b) False
32. 32.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
33. 33.🔍 Which is the odd one out? (a) hiding the prices (b) a tidy stall table (c) dirty hands with food (d) arguing with a buyer
34. 34.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) hiding the prices (c) a clear price board (d) saying thank you
35. 35.🔍 Which is the odd one out? (a) hiding the prices (b) listening to complaints (c) dirty hands with food (d) ignoring a customer
36. 36.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) greeting with a smile (d) clean, covered food
37. 37.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) fixing mistakes quickly (d) rude replies
38. 38.🔍 Which is the odd one out? (a) chatting on the phone (b) sorry for a long wait (c) dirty hands with food (d) rude replies
39. 39.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) saying thank you (d) chatting on the phone

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids