Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 35 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
2. 2.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) fixing mistakes quickly (d) giving correct change
3. 3.True or false: “giving correct change” is good customer service. (a) True (b) False
4. 4.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
5. 5.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) counting change wrongly (d) listening to complaints
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
7. 7.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
8. 8.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
9. 9.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) a tidy stall table (d) a sticky, messy table
10. 10.Which of these is poor customer service? (a) sorry for a long wait (b) hiding the prices (c) clean, covered food (d) a clear price board
11. 11.Which of these is good customer service? (a) hiding the prices (b) a tidy stall table (c) serving friends first (d) ignoring a customer
12. 12.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) chatting on the phone (d) a clear price board
13. 13.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) listening to complaints (d) ignoring a customer
15. 15.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) serving friends first (d) listening to complaints
16. 16.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
17. 17.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) clean, covered food (d) greeting with a smile
18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
19. 19.True or false: “rude replies” is good customer service. (a) True (b) False
20. 20.True or false: “serving friends first” is good customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
22. 22.True or false: “clean, covered food” is good customer service. (a) False (b) True
23. 23.True or false: “clean, covered food” is poor customer service. (a) True (b) False
24. 24.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) clean, covered food (d) dirty hands with food
26. 26.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) chatting on the phone (d) sorry for a long wait
27. 27.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) ignoring a customer (d) listening to complaints
31. 31.True or false: “a clear price board” is poor customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
34. 34.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) greeting with a smile (d) sorry for a long wait
36. 36.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
38. 38.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) giving correct change (d) ignoring a customer
39. 39.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) serving friends first (d) giving correct change
40. 40.True or false: “saying thank you” is poor customer service. (a) True (b) False

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