Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 341 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
2. 2.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it does not (d) it is slower
3. 3.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) arguing with a buyer (d) greeting with a smile
4. 4.True or false: “rude replies” is good customer service. (a) True (b) False
5. 5.Which of these is good customer service? (a) ignoring a customer (b) saying thank you (c) hiding the prices (d) rude replies
6. 6.Which of these is poor customer service? (a) a sticky, messy table (b) giving correct change (c) fixing mistakes quickly (d) listening to complaints
7. 7.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) hiding the prices (d) saying thank you
8. 8.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) saying thank you (d) serving friends first
9. 9.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
10. 10.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) clean, covered food (d) fixing mistakes quickly
11. 11.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
12. 12.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
14. 14.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
15. 15.Which of these is poor customer service? (a) counting change wrongly (b) giving correct change (c) a clear price board (d) fixing mistakes quickly
16. 16.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) greeting with a smile (d) giving correct change
17. 17.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
18. 18.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) giving correct change (d) dirty hands with food
19. 19.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) saying thank you (d) counting change wrongly
22. 22.True or false: “dirty hands with food” is good customer service. (a) False (b) True
23. 23.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
24. 24.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) sorry for a long wait (d) hiding the prices
26. 26.True or false: “saying thank you” is good customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
28. 28.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
29. 29.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) arguing with a buyer (d) saying thank you
31. 31.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) ignoring a customer (d) a clear price board
32. 32.Which of these is good customer service? (a) arguing with a buyer (b) giving correct change (c) counting change wrongly (d) serving friends first
33. 33.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) listening to complaints (b) counting change wrongly (c) chatting on the phone (d) dirty hands with food
35. 35.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
38. 38.True or false: “hiding the prices” is poor customer service. (a) True (b) False
39. 39.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) serving friends first (d) giving correct change

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