Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 342 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
2. 2.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) ignoring a customer (d) giving correct change
4. 4.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) counting change wrongly (d) sorry for a long wait
5. 5.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) sorry for a long wait (d) hiding the prices
6. 6.Which of these is good customer service? (a) a clear price board (b) serving friends first (c) a sticky, messy table (d) dirty hands with food
7. 7.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) fixing mistakes quickly (d) a clear price board
8. 8.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) arguing with a buyer (d) giving correct change
9. 9.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
10. 10.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
11. 11.True or false: “giving correct change” is good customer service. (a) False (b) True
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
14. 14.True or false: “serving friends first” is poor customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
16. 16.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
17. 17.True or false: “a clear price board” is good customer service. (a) False (b) True
18. 18.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) a sticky, messy table (d) saying thank you
19. 19.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
20. 20.Which of these is good customer service? (a) clean, covered food (b) counting change wrongly (c) dirty hands with food (d) serving friends first
21. 21.True or false: “a tidy stall table” is good customer service. (a) True (b) False
22. 22.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
23. 23.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) sorry for a long wait (d) clean, covered food
26. 26.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) dirty hands with food (d) saying thank you
27. 27.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) dirty hands with food (d) arguing with a buyer
28. 28.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
29. 29.🔍 Which is the odd one out? (a) serving friends first (b) chatting on the phone (c) dirty hands with food (d) fixing mistakes quickly
30. 30.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
31. 31.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
32. 32.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
33. 33.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) a sticky, messy table (d) a tidy stall table
35. 35.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) listening to complaints (d) chatting on the phone
36. 36.True or false: “listening to complaints” is good customer service. (a) True (b) False
37. 37.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) ignoring a customer (d) fixing mistakes quickly
38. 38.Which of these is poor customer service? (a) ignoring a customer (b) saying thank you (c) a clear price board (d) greeting with a smile
39. 39.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
40. 40.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service

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