Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 343 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
2. 2.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) serving friends first (d) saying thank you
3. 3.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) ignoring a customer (d) giving correct change
4. 4.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
5. 5.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
6. 6.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
7. 7.True or false: “greeting with a smile” is good customer service. (a) True (b) False
8. 8.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
9. 9.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) rude replies (d) clean, covered food
10. 10.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
11. 11.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) sorry for a long wait (d) arguing with a buyer
13. 13.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
14. 14.True or false: “hiding the prices” is poor customer service. (a) False (b) True
15. 15.Which of these is poor customer service? (a) hiding the prices (b) saying thank you (c) sorry for a long wait (d) a tidy stall table
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) fixing mistakes quickly (d) greeting with a smile
17. 17.🔍 Which is the odd one out? (a) chatting on the phone (b) giving correct change (c) greeting with a smile (d) fixing mistakes quickly
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
19. 19.Which of these is poor customer service? (a) listening to complaints (b) rude replies (c) saying thank you (d) clean, covered food
20. 20.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) greeting with a smile (d) dirty hands with food
21. 21.🔍 Which is the odd one out? (a) dirty hands with food (b) clean, covered food (c) hiding the prices (d) serving friends first
22. 22.Which of these is good customer service? (a) hiding the prices (b) a tidy stall table (c) counting change wrongly (d) dirty hands with food
23. 23.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) listening to complaints (d) dirty hands with food
24. 24.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
25. 25.🔍 Which is the odd one out? (a) a clear price board (b) hiding the prices (c) sorry for a long wait (d) giving correct change
26. 26.True or false: “saying thank you” is poor customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) a clear price board (d) chatting on the phone
29. 29.Which of these is poor customer service? (a) a clear price board (b) a sticky, messy table (c) sorry for a long wait (d) greeting with a smile
30. 30.🔍 Which is the odd one out? (a) sorry for a long wait (b) hiding the prices (c) rude replies (d) chatting on the phone
31. 31.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) rude replies (d) greeting with a smile
32. 32.Which of these is good customer service? (a) fixing mistakes quickly (b) serving friends first (c) a sticky, messy table (d) chatting on the phone
33. 33.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
34. 34.Which of these is poor customer service? (a) counting change wrongly (b) sorry for a long wait (c) clean, covered food (d) saying thank you
35. 35.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) fixing mistakes quickly (d) giving correct change
36. 36.Which of these is poor customer service? (a) clean, covered food (b) dirty hands with food (c) greeting with a smile (d) fixing mistakes quickly
37. 37.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
40. 40.Which of these is poor customer service? (a) serving friends first (b) sorry for a long wait (c) a clear price board (d) saying thank you

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