Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 344 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
2. 2.True or false: “a clear price board” is poor customer service. (a) False (b) True
3. 3.True or false: “saying thank you” is good customer service. (a) False (b) True
4. 4.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
5. 5.True or false: “chatting on the phone” is good customer service. (a) True (b) False
6. 6.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
7. 7.True or false: “listening to complaints” is poor customer service. (a) True (b) False
8. 8.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) arguing with a buyer (d) giving correct change
9. 9.True or false: “clean, covered food” is good customer service. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) clean, covered food (b) hiding the prices (c) counting change wrongly (d) ignoring a customer
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
12. 12.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
14. 14.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) fixing mistakes quickly (d) dirty hands with food
15. 15.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) dirty hands with food (d) saying thank you
16. 16.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
17. 17.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) saying thank you (d) hiding the prices
18. 18.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
19. 19.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) sorry for a long wait (d) saying thank you
20. 20.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) a sticky, messy table (b) a clear price board (c) listening to complaints (d) saying thank you
22. 22.True or false: “clean, covered food” is poor customer service. (a) False (b) True
23. 23.Which of these is good customer service? (a) giving correct change (b) counting change wrongly (c) ignoring a customer (d) a sticky, messy table
24. 24.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) chatting on the phone (d) serving friends first
25. 25.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) sorry for a long wait (d) a tidy stall table
26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) saying thank you (d) giving correct change
27. 27.True or false: “giving correct change” is good customer service. (a) False (b) True
28. 28.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) sorry for a long wait (d) ignoring a customer
29. 29.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
30. 30.True or false: “serving friends first” is good customer service. (a) False (b) True
31. 31.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
32. 32.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) hiding the prices (d) ignoring a customer
33. 33.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
34. 34.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
35. 35.Which of these is good customer service? (a) listening to complaints (b) chatting on the phone (c) arguing with a buyer (d) counting change wrongly
36. 36.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) hiding the prices (d) a sticky, messy table
38. 38.True or false: “a tidy stall table” is good customer service. (a) True (b) False
39. 39.True or false: “serving friends first” is poor customer service. (a) False (b) True
40. 40.True or false: “a clear price board” is good customer service. (a) True (b) False

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