Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 345 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
3. 3.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) giving correct change (d) a sticky, messy table
4. 4.True or false: “giving correct change” is good customer service. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) chatting on the phone (d) clean, covered food
6. 6.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
7. 7.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
8. 8.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
9. 9.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) sorry for a long wait (d) rude replies
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
11. 11.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) a tidy stall table (d) fixing mistakes quickly
12. 12.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) hiding the prices (d) fixing mistakes quickly
13. 13.Which of these is good customer service? (a) a sticky, messy table (b) a clear price board (c) serving friends first (d) counting change wrongly
14. 14.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
15. 15.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
17. 17.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
18. 18.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
19. 19.Which of these is good customer service? (a) saying thank you (b) counting change wrongly (c) arguing with a buyer (d) hiding the prices
20. 20.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
21. 21.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) ignoring a customer (d) fixing mistakes quickly
22. 22.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) counting change wrongly (d) listening to complaints
23. 23.🔍 Which is the odd one out? (a) a clear price board (b) counting change wrongly (c) greeting with a smile (d) sorry for a long wait
24. 24.True or false: “counting change wrongly” is good customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) greeting with a smile (d) a tidy stall table
26. 26.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
27. 27.Which of these is good customer service? (a) a sticky, messy table (b) clean, covered food (c) arguing with a buyer (d) ignoring a customer
28. 28.True or false: “saying thank you” is good customer service. (a) False (b) True
29. 29.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) a clear price board (d) arguing with a buyer
30. 30.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) arguing with a buyer (d) listening to complaints
31. 31.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) rude replies (d) a tidy stall table
32. 32.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
33. 33.True or false: “hiding the prices” is good customer service. (a) False (b) True
34. 34.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) giving correct change (d) chatting on the phone
35. 35.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) counting change wrongly (d) giving correct change
36. 36.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) listening to complaints (d) a sticky, messy table
37. 37.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
39. 39.True or false: “saying thank you” is poor customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service

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