Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 346 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
3. 3.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) saying thank you (d) serving friends first
4. 4.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
5. 5.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
6. 6.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) saying thank you (d) chatting on the phone
8. 8.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) hiding the prices (d) giving correct change
9. 9.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
10. 10.Which of these is good customer service? (a) giving correct change (b) rude replies (c) serving friends first (d) hiding the prices
11. 11.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
12. 12.True or false: “ignoring a customer” is good customer service. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) a sticky, messy table (d) counting change wrongly
14. 14.True or false: “a tidy stall table” is good customer service. (a) True (b) False
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
16. 16.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) a clear price board (d) a sticky, messy table
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
19. 19.True or false: “dirty hands with food” is good customer service. (a) False (b) True
20. 20.True or false: “serving friends first” is poor customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) arguing with a buyer (d) counting change wrongly
22. 22.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
23. 23.Which of these is poor customer service? (a) serving friends first (b) greeting with a smile (c) a tidy stall table (d) clean, covered food
24. 24.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
25. 25.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) saying thank you (d) a sticky, messy table
26. 26.Which of these is good customer service? (a) clean, covered food (b) hiding the prices (c) ignoring a customer (d) serving friends first
27. 27.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) sorry for a long wait (d) a clear price board
28. 28.True or false: “listening to complaints” is good customer service. (a) False (b) True
29. 29.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) giving correct change (b) arguing with a buyer (c) greeting with a smile (d) listening to complaints
31. 31.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
32. 32.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
33. 33.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) greeting with a smile (d) serving friends first
34. 34.Which of these is good customer service? (a) fixing mistakes quickly (b) hiding the prices (c) a sticky, messy table (d) rude replies
35. 35.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) listening to complaints (d) giving correct change
36. 36.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) ignoring a customer (d) giving correct change
37. 37.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) listening to complaints (d) arguing with a buyer
38. 38.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
39. 39.True or false: “a clear price board” is good customer service. (a) True (b) False
40. 40.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it

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