Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 347 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
2. 2.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
4. 4.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) sorry for a long wait (d) a sticky, messy table
7. 7.🔍 Which is the odd one out? (a) a sticky, messy table (b) arguing with a buyer (c) greeting with a smile (d) ignoring a customer
8. 8.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) clean, covered food (d) rude replies
10. 10.Which of these is poor customer service? (a) giving correct change (b) hiding the prices (c) saying thank you (d) sorry for a long wait
11. 11.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
12. 12.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
13. 13.True or false: “giving correct change” is good customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) fixing mistakes quickly (d) rude replies
15. 15.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) dirty hands with food (d) listening to complaints
16. 16.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
17. 17.True or false: “greeting with a smile” is good customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) greeting with a smile (d) serving friends first
19. 19.True or false: “rude replies” is good customer service. (a) True (b) False
20. 20.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
21. 21.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
22. 22.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) a sticky, messy table (d) counting change wrongly
24. 24.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) ignoring a customer (d) a tidy stall table
25. 25.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) arguing with a buyer (d) giving correct change
26. 26.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) ignoring a customer (c) a tidy stall table (d) listening to complaints
29. 29.True or false: “listening to complaints” is good customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
31. 31.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) a clear price board (d) rude replies
32. 32.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) giving correct change (d) arguing with a buyer
35. 35.Which of these is poor customer service? (a) dirty hands with food (b) sorry for a long wait (c) greeting with a smile (d) giving correct change
36. 36.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
37. 37.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) serving friends first (d) greeting with a smile
38. 38.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) ignoring a customer (d) sorry for a long wait
39. 39.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service

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