Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 348 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
3. 3.Which of these is good customer service? (a) ignoring a customer (b) a clear price board (c) hiding the prices (d) counting change wrongly
4. 4.Which of these is good customer service? (a) clean, covered food (b) counting change wrongly (c) chatting on the phone (d) ignoring a customer
5. 5.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) a tidy stall table (d) arguing with a buyer
6. 6.True or false: “chatting on the phone” is good customer service. (a) False (b) True
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
8. 8.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it does not (d) it is slower
9. 9.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
10. 10.True or false: “serving friends first” is good customer service. (a) False (b) True
11. 11.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) a tidy stall table (d) rude replies
12. 12.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) fixing mistakes quickly (d) serving friends first
14. 14.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) counting change wrongly (d) fixing mistakes quickly
15. 15.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) a sticky, messy table (d) giving correct change
16. 16.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
17. 17.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
18. 18.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) a sticky, messy table (d) clean, covered food
19. 19.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
20. 20.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) listening to complaints (d) dirty hands with food
21. 21.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) a sticky, messy table (d) fixing mistakes quickly
22. 22.True or false: “clean, covered food” is poor customer service. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) chatting on the phone (d) counting change wrongly
24. 24.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
25. 25.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) giving correct change (d) counting change wrongly
26. 26.Which of these is poor customer service? (a) saying thank you (b) arguing with a buyer (c) a clear price board (d) listening to complaints
27. 27.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) listening to complaints (d) serving friends first
28. 28.True or false: “saying thank you” is good customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
30. 30.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
31. 31.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
32. 32.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) greeting with a smile (d) a sticky, messy table
33. 33.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) giving correct change (d) chatting on the phone
34. 34.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) arguing with a buyer (d) fixing mistakes quickly
37. 37.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) fixing mistakes quickly (d) a tidy stall table
38. 38.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
39. 39.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service

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