Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 349 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
2. 2.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
3. 3.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) ignoring a customer (d) sorry for a long wait
4. 4.True or false: “giving correct change” is poor customer service. (a) False (b) True
5. 5.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
6. 6.Which of these is good customer service? (a) clean, covered food (b) arguing with a buyer (c) ignoring a customer (d) a sticky, messy table
7. 7.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) giving correct change (d) counting change wrongly
8. 8.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) a clear price board (d) dirty hands with food
9. 9.🔍 Which is the odd one out? (a) listening to complaints (b) a sticky, messy table (c) clean, covered food (d) a clear price board
10. 10.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) a sticky, messy table (d) fixing mistakes quickly
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
12. 12.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) greeting with a smile (d) arguing with a buyer
14. 14.🔍 Which is the odd one out? (a) serving friends first (b) chatting on the phone (c) a clear price board (d) counting change wrongly
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
16. 16.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
17. 17.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
18. 18.True or false: “chatting on the phone” is good customer service. (a) False (b) True
19. 19.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
20. 20.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) chatting on the phone (d) giving correct change
21. 21.Which of these is poor customer service? (a) greeting with a smile (b) ignoring a customer (c) clean, covered food (d) listening to complaints
22. 22.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) ignoring a customer (d) giving correct change
23. 23.True or false: “counting change wrongly” is good customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
25. 25.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) dirty hands with food (d) serving friends first
26. 26.True or false: “rude replies” is good customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) a clear price board (d) counting change wrongly
29. 29.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) chatting on the phone (d) giving correct change
30. 30.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
31. 31.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
32. 32.Which of these is poor customer service? (a) a sticky, messy table (b) giving correct change (c) greeting with a smile (d) listening to complaints
33. 33.True or false: “hiding the prices” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
35. 35.True or false: “saying thank you” is good customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
37. 37.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) hiding the prices (d) greeting with a smile
38. 38.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
39. 39.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) hiding the prices (d) listening to complaints
40. 40.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service

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