Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 350 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
4. 4.🔍 Which is the odd one out? (a) listening to complaints (b) a sticky, messy table (c) fixing mistakes quickly (d) a tidy stall table
5. 5.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
6. 6.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
7. 7.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) giving correct change (d) listening to complaints
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
9. 9.🔍 Which is the odd one out? (a) a tidy stall table (b) ignoring a customer (c) listening to complaints (d) greeting with a smile
10. 10.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) ignoring a customer (d) counting change wrongly
13. 13.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) a sticky, messy table (d) counting change wrongly
14. 14.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) chatting on the phone (d) listening to complaints
15. 15.True or false: “greeting with a smile” is good customer service. (a) False (b) True
16. 16.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
17. 17.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) a clear price board (d) rude replies
18. 18.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
19. 19.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) serving friends first (d) hiding the prices
20. 20.Which of these is poor customer service? (a) serving friends first (b) fixing mistakes quickly (c) listening to complaints (d) giving correct change
21. 21.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
22. 22.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) greeting with a smile (d) dirty hands with food
24. 24.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) rude replies (d) a clear price board
26. 26.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) clean, covered food (d) ignoring a customer
27. 27.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
28. 28.True or false: “rude replies” is poor customer service. (a) False (b) True
29. 29.Which of these is good customer service? (a) rude replies (b) giving correct change (c) counting change wrongly (d) chatting on the phone
30. 30.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
31. 31.True or false: “serving friends first” is poor customer service. (a) False (b) True
32. 32.Which of these is good customer service? (a) clean, covered food (b) rude replies (c) arguing with a buyer (d) ignoring a customer
33. 33.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
34. 34.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
36. 36.True or false: “rude replies” is good customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) hiding the prices (d) greeting with a smile
38. 38.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) fixing mistakes quickly (d) a sticky, messy table
39. 39.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
40. 40.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service

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